Refund policy

Dream Vacay Cancellation & Refund Policy

At Dream Vacay, we work with travel suppliers, accommodations, transportation providers, and activity partners that require advance payments and reservations. Please read our cancellation policy carefully before booking.

Initial Deposits

  • All deposits are non-refundable and non-transferable.
  • Deposits cannot be transferred to another trip, traveler, travel date, or future booking.
  • By submitting a deposit, you acknowledge and agree to these terms.

Booking Cancellations

  • Any payments made after the initial deposit may be eligible for a refund only if the cancellation request is received within 10 calendar days of the original booking date. After 10 calendar days from the original booking date, all payments made toward the trip become non-refundable.
  • Any cancellation request must be submitted in writing via email.
  • Refund eligibility, if applicable, will be determined based on the date the written cancellation request is received.

Payment Plans

  • Travelers who select a payment plan are responsible for making all scheduled payments on time.
  • Failure to make a scheduled payment may result in the cancellation of your reservation.
  • If a reservation is canceled due to missed or late payments, any payments already made may be forfeited and may not be eligible for a refund.
  • Dream Vacay reserves the right to cancel bookings that become delinquent without further notice.

Missed Flights, Transportation, and Travel Services

  • Dream Vacay is not responsible for missed flights, missed connections, missed transfers, denied boarding, transportation delays, schedule changes, or any traveler’s failure to arrive for booked services.
  • No refunds, credits, or reimbursements will be provided for unused travel services resulting from missed flights, late arrivals, or traveler-related issues.

No-Show Policy

  • Travelers who fail to appear for any portion of their trip without prior notice will be considered a “no-show.”
  • No refunds, credits, or future travel credits will be issued for no-shows.

Travel Insurance

  • Dream Vacay strongly recommends purchasing comprehensive travel insurance to protect your investment.
  • Travel insurance may provide coverage for unexpected events such as illness, injury, family emergencies, weather disruptions, travel delays, lost luggage, and certain trip cancellations.
  • It is the traveler’s responsibility to review and purchase any desired insurance coverage.

Supplier and Third-Party Policies

  • Dream Vacay coordinates group travel experiences and works with third-party suppliers, airbnb, resorts, transportation companies, and excursion providers.
  • Refunds, credits, or changes may be subject to the policies and terms of these third-party providers.
  • Dream Vacay cannot guarantee refunds when suppliers impose penalties or non-refundable restrictions.

Force Majeure

Dream Vacay shall not be liable for delays, cancellations, interruptions, or changes caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, civil unrest, labor disputes, transportation disruptions, or other unforeseen events. Refunds in such situations will be governed by the policies of the applicable travel suppliers.

Acknowledgment

By booking a trip with Dream Vacay and submitting any payment, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy in its entirety.

We encourage all travelers to review their travel plans carefully and purchase travel insurance for additional protection and peace of mind.